NightShift AI is the virtual front desk trained on your property. Not a generic call center — your hotel's rules, policies, and voice, on autopilot.
Built for real hotel operations, not just reservations. NightShift handles the full overnight call workload your front desk manages.
No hold music. No voicemail. Every inbound guest call is answered in under 3 seconds, 24 hours a day. Your guests get a professional, immediate response regardless of when they call.
Every answer comes from your property's rules, policies, and procedures — not generic hotel scripts. Guests get accurate information specific to your hotel.
Configurable workflows that follow ADA-aligned patterns and reduce risky, inconsistent questioning across every call.
Designed to avoid collecting payment card data over calls. Logs are minimal and purposeful.
Urgent issues routed by your rules — time of day, call type, property, and role. Emergencies never get stuck.
Captures dates, nights, guest count, room type, and produces accurate summaries for staff review. Every call is logged with a clear, readable record so your team always knows what happened overnight.
Your tone, your policies, your fees, your escalation contacts. NightShift follows your rules — not corporate defaults. Policies for deposits, smoking, pets, weekly rates, and more are handled consistently across every shift.
Most hotel call centers optimize for reservation volume. NightShift is built for operations — property-specific answers, ADA-aware workflows, and escalation rules you control.
Tailored to your room count, call volume, and brand requirements. Get a clear plan for training, escalation, and rollout.
Best for independent hotels and motels that need reliable after-hours call handling.
For branded properties needing tighter scripting, structured flows, and higher volume.
Standardize overnight handling across multiple properties while preserving each hotel's unique workflows.
Designed for real hotel operations. Policy-driven handling, ADA-aware call flows, and escalation rules that you set.
Configurable handling patterns that follow ADA-aligned guidelines and reduce risky, inconsistent questioning.
Avoids collecting payment card numbers over calls. Logs are minimal and focused only on what's necessary.
Emergencies are routed by your rules — time of day, call type, property, and role. Nothing gets stuck.
Your tone, policies, fees, and workflows drive every call — not generic corporate scripts.
Structured configuration and access controls aimed at reducing operational risk and keeping things reliable.
Straightforward terms so hotel owners and managers always know what to expect. No surprises.
Important: NightShift does not provide medical or legal advice. In emergencies, callers can be instructed to dial 911, and escalation routes can notify your staff based on your preferred procedures.
Tell us your room count, brand, and call volume. We'll recommend the right setup and get back to you fast.