Privacy-first by design.
Built for hotel ops.

Account & Business Information

When you sign up or contact us, we may collect your name, email address, phone number, business name, and role or title.

Configuration Data

To train your virtual front desk, we collect your property address, amenities, policies (pets, deposits, smoking, weekly rates), and escalation contacts and routing rules.

Call Metadata

For every handled call, we may log the caller number, time, duration, and high-level outcome tags to support operational reviews and follow-up.

Call Content

Depending on your configuration, we may generate transcripts, summaries, or structured notes for logging and staff follow-up. These help your team know what happened overnight without listening to every call.

Reservation Details

When guests inquire about availability, we capture guest name, dates, nights, room type, and guest count. Workflows are configured to avoid collecting payment card numbers.

Website Usage Data

We collect basic data about pages visited, device type, and browser to understand how the site is used and improve content. This is aggregate and not used for behavioral advertising.

Payment Card Data (PCI)

NightShift is designed to avoid collecting or storing guest payment card numbers through AI voice agents. If a workflow requires payment, we route to your existing secure process — front desk, payment link, or your preferred method.

Call Recording & Consent

Call handling laws vary by jurisdiction. Calls may be recorded or transcribed based on your configuration. Hotel customers are responsible for providing required caller disclosures and obtaining necessary consent under applicable laws.

Service Provider Role

For hotels using NightShift, we typically process caller and guest information on your behalf. You control configuration, routing, and logging. We do not use caller or guest data for independent marketing.

Data Security

We use commercially reasonable measures to protect information, including access controls, restricted internal access, and secure cloud infrastructure. No system is 100% secure, but we continuously improve our security posture.

For full details, see our Data Security page.

ADA Alignment & Safety

NightShift can be configured with ADA-aware service animal handling patterns and safety escalation rules. Hotels control the exact policies, fees, and escalation contacts used for each call flow.

Your Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or request a copy of your data, and to restrict or object to certain processing.

To exercise these rights, contact support@nightshifthotels.com.

Data Retention

We retain call logs, summaries, transcripts (if enabled), and configuration data as needed to provide the Service, support your business, comply with legal obligations, and resolve disputes. Retention periods may vary by configuration.

Upon request, we may delete or anonymize certain data, subject to legal and operational requirements.

International Transfers

If you access NightShift from outside the United States, your information may be processed and stored in the U.S. or other locations where our service providers operate, subject to appropriate safeguards.

Children's Privacy

NightShift AI is not directed to children under 13, and we do not knowingly collect personal data from minors. If you believe a child has provided personal data, contact us so we can remove it.