Built for real hotel operations — not just reservations. NightShift answers calls in seconds, follows your property's rules, uses ADA-aware workflows, and escalates urgent situations to your team.
Keep your existing phone line. Forward after-hours calls and we configure your policies, routing, and notification contacts.
Forward calls after-hours. Keep your existing carrier and your staff's day-to-day workflow exactly as it is.
Policies, fees, check-in windows, room types, and escalation contacts — all configured to your property.
We test critical flows — lockouts, noise, emergencies — and confirm everything works before turning it on.
Answer → identify intent → follow your rules → resolve or escalate → send a clean summary.
Every call answered in seconds — no "call back tomorrow." Guests get immediate, professional handling.
Reservations, rates, late arrivals, directions, policies, complaints — identified and handled confidently.
Deposits, smoking rules, weekly rates, pet policy, fees — consistent every single time.
Routine calls handled end-to-end. Urgent situations get to the right staff member fast.
Recognizes safety situations and routes to the right contact immediately, based on your rules.
Clean SMS/email recaps with key details, outcome, and next steps — automatically after every call.
Built around the most common hotel call types — including the ones that create the most risk when handled inconsistently.
Every call answered professionally — overnight, overflow, weekends. Guests get real help when your front desk isn't staffed, without a single missed call or voicemail pile-up.
Applies your pet policy while supporting ADA-aware question flows. Reduces risky inconsistency across staff and shifts.
Quotes using your logic (nightly/weekly), deposits, fees, and house rules — accurately every time.
Guides guests through your process and escalates when staff action is actually required.
Collects the right details and routes to staff based on your escalation rules.
Switches based on caller language for clearer guest communication. Available on Pro and Elite plans.
Extended stay, deposits, fees, and exceptions handled with the same consistency every time — no staff variability.
Confirms specifics, repeats them back for accuracy, and logs a clean summary so staff can complete next steps without calling guests back.
Confirms month, day, and year. Repeats back for accuracy — no "tonight" ambiguity.
Captures both so your pricing and policy rules apply correctly from the start.
Explains options in plain terms and confirms the guest's selection before logging.
Saves key fields so follow-up is fast and your team always has the full picture.
Call outcomes, reservation attempts, escalations, and staff messages — all logged and accessible.
Call type, outcome, key notes, and timestamps. Everything your team needs for follow-up.
Track patterns: common questions, booking attempts, escalation frequency over time.
Update rates, fees, and rules directly — without rebuilding your entire configuration.
Optional connections for supported property management systems based on your setup.
Send call outcomes to your existing tools for automation and reporting pipelines.
Forward your current number — no carrier changes, no new hardware, no staff retraining.
Short answers to the things hotel owners and managers care about most.
Tell us your room count, brand, and call volume. We'll recommend the right package and respond fast.