Everything owners ask
before going live.

Many properties can go live quickly. We collect your property rules (rates, deposits, smoking/pets, late check-in), set escalation contacts, validate key call flows, then you forward after-hours calls to NightShift.

No. NightShift is a virtual front desk trained on your hotel's policies and procedures — built for guest operations (questions, late arrivals, issues, escalation), not generic reservation scripts. See Call center vs virtual front desk for a side-by-side.

Yes. NightShift can capture arrival date, nights, guest count, room type, pets/service animal context, and summarize cleanly for staff. You choose the workflow: take an intake and notify staff, or route certain bookings to staff for confirmation.

NightShift is configured to avoid collecting payment card numbers and instead routes payment through your existing secure process — front desk workflow, payment link, or your preferred method.

NightShift uses ADA-aware workflows and consistent handling configured for your property. For sensitive scenarios, you can require escalation to staff so a human makes the final decision.

NightShift recognizes urgent situations and escalates immediately to your designated contacts. It can also instruct callers to contact emergency services (911) when appropriate.

It escalates cleanly to staff based on routing rules you control — with context, not confusion. No loops, no dead ends, and no "try calling back later."

Yes. We configure your property info and policies: fees, deposits, smoking rules, pets, late check-in procedures, quiet hours, weekly rates, and escalation rules — tailored to your operation.

Multi-language support can be enabled based on your setup — for example: Spanish, Hindi, Gujarati and more. The caller experience stays professional and hospitality-focused.

NightShift doesn't browse OTAs. If a guest mentions a rate, NightShift can follow your policy: explain your approved rate, provide your logic, or escalate to staff when needed.

NightShift can present nightly vs weekly pricing and follow your quoting logic, including deposits, fees, and policy language you specify.

NightShift replaces overnight call handling — not your entire front desk. Routine calls get resolved automatically, and sensitive situations get escalated to a human based on your rules. The goal is fewer overnight staffing hours and fewer missed calls.

You receive clean email summaries and logs of call outcomes, booking attempts, and escalations. Reporting depth depends on your package — Pro includes a full analytics dashboard with reservation history.

No. You keep your existing phone number. After-hours calls are forwarded to NightShift using standard call forwarding — the same feature already on most phone systems. No new hardware, no PMS replacement, no carrier change required.

NightShift handles overnight call volume — not your entire operation. Your staff still manages check-ins, on-property situations, and anything that requires a human judgment call. The goal is fewer missed calls overnight and less pressure on staff covering unsustainable shifts.

Call logs and summaries are stored for up to 12 months. Guest data is never sold or shared with third parties. NightShift is configured to avoid collecting credit card numbers over the phone. You can review our full privacy policy and security overview.

You complete a short intake form: your room types and rates, policies (pets, smoking, deposits), check-in/check-out times, escalation contacts, and agent greeting. We configure and validate your agent, then send you a magic link to your client dashboard. Most properties are live within one business day.