Built for real hotel operations — not just reservations. NightShift answers calls in seconds, follows your property's rules, uses ADA-aware workflows, and escalates urgent situations to your team.
Keep your existing phone line. Forward after-hours calls and we configure your policies, routing, and notification contacts.
Forward calls after-hours. Keep your existing carrier and your staff's day-to-day workflow exactly as it is.
Policies, fees, check-in windows, room types, and escalation contacts — all configured to your property.
We test critical flows — lockouts, noise, emergencies — and confirm everything works before turning it on.
Answer → identify intent → follow your rules → resolve or escalate → send a clean summary.
Every call answered in seconds — no "call back tomorrow." Guests get immediate, professional handling.
Reservations, rates, late arrivals, directions, policies, complaints — identified and handled confidently.
Deposits, smoking rules, weekly rates, pet policy, fees — consistent every single time.
Routine calls handled end-to-end. Urgent situations get to the right staff member fast.
Recognizes safety situations and routes to the right contact immediately, based on your rules.
Clean email recaps with key details, outcome, and next steps — automatically after every call.
Built around the most common hotel call types — including the ones that create the most risk when handled inconsistently.
Every call answered professionally — overnight, overflow, weekends. Guests get real help when your front desk isn't staffed, without a single missed call or voicemail pile-up.
Applies your pet policy while supporting ADA-aware question flows. Reduces risky inconsistency across staff and shifts.
Quotes using your logic (nightly/weekly), deposits, fees, and house rules — accurately every time.
Guides guests through your process and escalates when staff action is actually required.
Collects the right details and routes to staff based on your escalation rules.
Switches based on caller language for clearer guest communication. Available on Pro plan (and as add-on for Core).
Extended stay, deposits, fees, and exceptions handled with the same consistency every time — no staff variability.
Confirms specifics, repeats them back for accuracy, and logs a clean summary so staff can complete next steps without calling guests back.
Confirms month, day, and year. Repeats back for accuracy — no "tonight" ambiguity.
Captures both so your pricing and policy rules apply correctly from the start.
Explains options in plain terms and confirms the guest's selection before logging.
Saves key fields so follow-up is fast and your team always has the full picture.
Call outcomes, reservation attempts, escalations, and staff messages — all logged and accessible from your dashboard.
Dashboard overview — calls, reservations, revenue, agent status
Call log — every call with outcome, sentiment, and summary
Call type, outcome, key notes, and timestamps. Everything your team needs for follow-up.
Track patterns: common questions, booking attempts, escalation frequency over time.
Update rates, fees, and rules directly — without rebuilding your entire configuration.
Optional connections for supported property management systems based on your setup.
Send call outcomes to your existing tools for automation and reporting pipelines.
Forward your current number — no carrier changes, no new hardware, no staff retraining.
NightShift escalates immediately based on your rules — by situation type, time of night, and staff role. Nothing gets stuck, and guests are never left without a path to help.
If a caller reports fire, injury, assault, or a medical emergency, NightShift immediately instructs them to hang up and call 911. It does not attempt to handle the situation, ask clarifying questions, or route through staff first. Emergency services are always the first instruction.
Maintenance issues, billing disputes, noise complaints, or situations NightShift cannot resolve are routed to your designated staff contact — by role and time window. The agent says "One moment while I connect you" and transfers with context, not silence.
If a guest explicitly asks to speak to a person, NightShift honors it immediately. It doesn't argue, loop, or offer workarounds — it says "Of course" and transfers to your designated front desk contact. Guest frustration never increases because of the AI.
Every call that gets escalated — including the reason, time, and summary — is logged and emailed to your designated contact. Your team always knows what happened overnight, even if they were asleep when the call came in.
Short answers to the things hotel owners and managers care about most.
Tell us your room count, brand, and call volume. We'll recommend the right package and respond fast.
